At ESSHOST, we strive to provide high-quality hosting services and ensure customer satisfaction. However, if you're not fully satisfied, we offer a clear and fair refund policy under the following terms:
1. Refund Eligibility Period:
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Customers are eligible for a full refund on hosting services within 30 days from the date of service activation.
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Refund requests submitted after 30 days of activation are not eligible under any circumstances.
2. Non-Refundable Services:
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Domain Name Registrations and Renewals: All domain-related fees are non-refundable once the domain is registered, as per global domain registration regulations.
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Setup fees, third-party services, and any custom work performed are also non-refundable.
3. Refund Method:
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Approved refunds will be issued to the original payment method used at the time of purchase within 14 business days of approval.
4. How to Request a Refund:
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To request a refund, please contact our support team via email or your client area, clearly stating your reason for cancellation along with relevant account details.
Note:
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By using our services, you agree to abide by this policy. ESSHOST reserves the right to refuse refunds for accounts found to be in violation of our Terms of Service.